PRIVACY POLICY

Privacy policy (Short Version)

EqADi is committed to protecting your privacy and ensuring transparency in how we collect, use, and store your information.

We only collect the minimum personal data necessary to deliver our services effectively, such as your name, contact details, and interactions with our platform.

We do not sell or share your personal information with third parties for marketing purposes. Any data we process is handled securely and only for the purposes described in this policy — including service delivery, improvement, and communication with you.

You have the right to access, correct, or delete your personal information at any time by contacting privacy@eqadi.com.

For more information about your data rights and how we keep your information safe, please read the full policy below.

Privacy policy (Full Version)

1. Introduction

At Eqadi and Dondo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use Dondo, our mobile applications, or any related online services (together referred to as the “Service”).

By using Dondo, you agree to the terms outlined here. If you do not agree, please discontinue using our Service.

2. Who We Are

Dondo is a platform being developed to make digital communication more inclusive, accessible, and meaningful.
Dondo is operated by [Insert Company/Organisation Name], based in [Insert Country/Region].

You can contact our Data Protection Lead at privacy@eqadi.com for any questions or to exercise your privacy rights.

3. Information We Collect

We collect only the information necessary to provide and improve our services. The type of information we collect may include:

• a. Information you provide directly
  Account details such as your name, username, email address, and password (if applicable).
  Profile or preference information you choose to share.
  Communication or feedback you send to us (e.g. when contacting support).
• b. Information collected automatically
  Device and connection data (e.g. device model, operating system, IP address, time zone, and app version).
  Usage information such as app activity, crash reports, and diagnostic data.
  Cookies or similar technologies (where applicable on web interfaces).
• c. Information from others
  If you interact with other users, we may process limited data necessary to deliver messages or other forms of connection.
  We do not access your contacts, messages, or media unless you explicitly grant permission within the app.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve the Service: including maintaining performance, delivering core features, and fixing issues.
• To personalise your experience: tailoring content or accessibility features to your preferences.
• To communicate with you: sending support responses, security alerts, or important service updates.
• To comply with legal obligations: ensuring we meet applicable laws, prevent misuse, and protect user safety.
• To research and develop responsibly: evaluating anonymised usage patterns to make the platform more inclusive and efficient.

We do not sell or rent your personal data to any third parties.

5. Legal Bases for Processing

We process your information under one or more of the following legal bases (as defined by the UK GDPR and EU GDPR):

• Consent: where you’ve provided clear consent for us to process your data.
• Contract: where processing is necessary to deliver the Service you’ve requested.
• Legitimate Interests: where processing helps us operate, improve, or secure Dondo without overriding your rights.
• Legal Obligation: where required to comply with the law or protect public safety.

6. How We Share Your Information

We may share limited information with:

• Service Providers: third parties who host servers, manage databases, or provide analytics under strict confidentiality.
• Legal and Safety Authorities: if required by law or in response to valid legal requests.
• Partners or Advisors: only where anonymised or aggregated data is used to help improve accessibility, design, or inclusivity.

All partners must comply with equivalent data protection obligations and cannot use your information for their own purposes.

7. International Transfers

If we transfer your data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place — such as Standard Contractual Clauses or other lawful mechanisms that provide equivalent protection for your personal data.

8. How We Protect Your Information

We implement appropriate technical and organisational measures to secure your data, including:

• Encryption during transfer and storage (where applicable).
• Regular security testing and vulnerability reviews.
• Access controls ensuring only authorised staff can view personal information.

While no system is completely secure, we are committed to maintaining strong protection aligned with industry best practices.

9. How Long We Keep Your Information

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

When your data is no longer needed, it will be securely deleted or anonymised.

If you delete your account, we will remove your personal information within 30 days, unless retention is legally required.

10. Your Rights

Under data protection law, you have the following rights:

• Access – to request a copy of the data we hold about you.
• Correction – to update inaccurate or incomplete information.
• Erasure – to request deletion of your data (“right to be forgotten”).
• Restriction – to limit processing of your information in certain circumstances.
• Data Portability – to request a copy of your data in a structured, machine-readable format.
• Objection – to object to certain types of processing.

To exercise these rights, contact us at privacy@eqadi.com. We may request verification of your identity before fulfilling your request.

11. Children’s Privacy

Dondo is not intended for children under the age of 13.
We do not knowingly collect personal data from children. If we learn that a child’s data has been collected without consent, it will be deleted promptly.

12. Cookies and Tracking Technologies

If Dondo uses cookies (for its web version), they will only be used to enhance functionality and performance.
You can control or delete cookies through your browser settings.

13. Links to Other Sites

Our app or website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites. Please review their policies before sharing personal data.

14. Changes to This Policy

We may update this Privacy Policy occasionally to reflect new features, technologies, or legal requirements.
Any changes will be posted here, with a new “Last Updated” date at the top.

We encourage you to check this page periodically.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact:

Email: privacy@eqadi.com
Subject line: Privacy Enquiry

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.